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Questions and answers

Questions businesses ask about AI

Plain answers to the questions owners and managers ask us most, before any project starts. The short answer comes first; the details follow.

  1. What is an AI agent, and what can it do for a business?

    An AI agent is software that carries out a task for your team, not just a chat window that answers questions. It reads the information it needs, takes steps in the systems you already use, and stops to ask a person when a decision or an approval is needed.

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  2. How much does it cost to bring AI into a business, and what decides the price?

    There is no single price, because a few concrete things decide the cost: the task, the systems it has to connect to, how often it runs, where the AI runs and how much support you want afterwards. A good proposal separates the one-time build from the monthly running cost, so you can see both.

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  3. Private AI or ChatGPT: what should a business do with client data?

    It depends on the information and on your obligations. Many tasks can use a business plan of an online AI service. When the information is sensitive, such as client files or health and financial records, AI can run on your own computers or in your own cloud account, so the data does not leave your control.

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  4. How can a law or accounting office use AI?

    Start with the work around professional judgement, not the judgement itself: finding the right document, preparing a first draft, collecting missing information from clients and keeping track of deadlines. A professional reviews everything before it reaches a client, and client information stays under the office’s control.

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  5. Can an AI agent answer customers on WhatsApp?

    Yes, through the official WhatsApp Business Platform. An agent can answer common questions, collect details, book appointments and pass the conversation to a person when needed. WhatsApp’s business rules allow AI that serves a business’s own customers; since January 2026 they do not allow general-purpose chatbots offered as a product in themselves.

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  6. Can AI work with the systems we already use?

    Usually, yes. Most business systems let other software read and update information through official connections. What is possible depends on what each system allows, and on the permissions you choose to give.

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